Fontana in Turku captivates with its warm elegance and passion for coffee preparation. The café-bistro’s diverse daily operations revolve around quality and efficiency. One of the secrets behind their seamless routine lies behind the counter: Kiilto Pro Coffex, a long-trusted cleaning agent whose renewed formula makes maintaining the café’s equipment even easier and more effective.
As you step into Fontana, you are welcomed by a warmly refined atmosphere, a display cabinet brimming with products from their own bakery, and an extensive drinks menu catering to both mid-morning coffee breaks and early evening gatherings over a glass. Fontana’s versatility is reflected in its own description – it is a café, bistro, bakery, and bar. Visitors find it hard to resist the stylish ambience, inviting them to pause for a moment with a cup of coffee and a cardamom bun.
“We want to offer our customers a relaxed atmosphere. You are welcome to come for a meal or simply to enjoy a coffee,” says Fontana’s Restaurant Manager, Julia Lamminparras.
Coffee preparation at Fontana is approached with pride and expertise. The café offers an extensive selection of speciality coffees, both dark and light roast filter coffees, as well as a variety of teas. Fontana’s passion for coffee is further reflected in its own unique coffee blend. “With a good cup of coffee in hand, the world always feels just that little bit better,” reads Fontana’s website.
The Secret Behind a Quality Cup of Coffee
So, what makes a truly excellent cup of coffee at Fontana? Alongside high-quality, freshly brewed coffee, skilled staff, and a cup finished to suit individual preferences, thorough cleaning also plays a crucial role. “We clean the espresso machines every evening and, throughout the day, ensure that the equipment is cleaned and wiped down between uses,” explains Lamminparras.
At Fontana, Kiilto Pro Coffex has long been used for cleaning espresso machines. It effectively removes coffee, tea, and milk residues, keeping the equipment bright and spotless while preventing stubborn build-up.
The varied operations of Fontana’s café and restaurant also require a broad range of skills and numerous different pieces of equipment in day-to-day use. In addition to espresso machines, Kiilto Pro Coffex is used to clean thermos jugs, coffee pots and tea strainers as part of the daily routine.
“Kiilto Pro Coffex makes our everyday work easier by streamlining cleaning processes, as it means we don’t have to scrub individual coffee pots so vigorously”, says Lamminparras. The product fits seamlessly into Fontana’s daily practices and routines, and in Lamminparras’ opinion, it is easy, safe and effective to use.
The renewed Kiilto Pro Coffex
Kiilto Pro Coffex has been part of Kiilto’s product range for a long time, consistently receiving positive feedback from its users. Exceptionally, its renewal originated from an internal initiative to address production needs. The update went beyond simply changing the bottle and label; the product development process resulted in a finer, more easily dissolvable and rinseable formulation.
“At the heart of Kiilto Pro Coffex is product safety. In addition, it must dissolve well, rinse away easily, and be effective against a wide variety of residues,” lists Juha Issakainen, Kiilto’s RDI Manager.
The product’s renewed formula has also been noted at Fontana. “I appreciate the renewed formula of Kiilto Pro Coffex. Especially when cleaning coffee pots, the difference is clear, as it now dissolves in water much more easily than before,” says Lamminparras.
Engaging directly with the customer
Genuinely understanding customers’ real needs was essential for Issakainen during the renewal of Kiilto Pro Coffex. He visited several cafés and restaurants to observe the cleaning processes of espresso and filter coffee machines, aiming to gain a deeper insight into the required product features. As a result, the updated product is now even better suited for both manual and automatic cleaning routines.
Issakainen places great emphasis on understanding the genuine, everyday situations encountered in cafés and restaurants. He cites an example where the thermos jugs intended for coffee and tea have been mixed up: “For the end customer’s experience, it’s essential that no coffee flavour lingers in the tea water due to stubborn residue, especially if thermos jugs get mixed up. Kiilto Pro Coffex effectively removes such build-up, ensuring the quality of the beverage served.”
The effectiveness of Kiilto Pro Coffex in removing stubborn dirt from thermos jugs has also been positively noted at Fontana.
In addition to the regular cleaning process, thermoses with built-up grime are left to soak overnight with Kiilto Pro Coffex. The same soaking method is applied to tea strainers and, when necessary, to the metal handles of espresso machines.
Product development driven by everyday needs
Product development and testing of Kiilto Pro Coffex does not take place solely in clinical laboratory conditions. As a devoted tea drinker, Issakainen is well aware of the challenges posed by tea stains. Over the summer, Issakainen deliberately stained his tea mug as part of the product testing process, with the aim of creating the most stubborn tea-induced discolouration possible on the inside of the cup.
The test, however, could not be completed without issues, as a guest at his cottage had picked up Issakainen’s test mug and, unaware of the experiment, scrubbed it spotlessly clean. The staining project had to be started again from scratch. “Kiilto Pro Coffex has particularly strong bleaching power, which works exceptionally well on stubborn tea stains,” explains Issakainen, displaying his tea-stained mug, from which the area treated with Coffex is now spotlessly white.
A long-standing, trusted product for everyday efficiency
In addition to ensuring the product’s effectiveness, the product development process naturally included a thorough review of production requirements and the assurance of product safety.
“The product was already excellent, with plenty of positive feedback and remarkable versatility, so it was worth further improvement even from these starting points,” says Issakainen. Together with Kiilto Pro Off Calc, they form an outstanding duo for maintaining equipment in restaurants and cafés.
At Fontana, Kiilto Pro Coffex has been used for a long time, and even when other products have been tried, they have always returned to Kiilto Pro Coffex. The product has streamlined everyday operations at Fontana thanks to its versatility. Cooperation with Kiilto has always been straightforward, and the product’s availability is guaranteed. “The product is versatile, economical, and has excellent availability,” praises Lamminparras.
Kiilto Pro Coffex and Kiilto Pro Off Calc
- Powerful stain and odour removal – Kiilto Pro Coffex eliminates coffee and tea stains and Kiilto Pro Off Calc removes limescale. The equipment stay clean, fresh, and odour-free ensuring consistently high-quality hot drinks.
- Safe and easy to use – Kiilto Pro Coffex is a high soluble powder that rinses easily and is safe also for metal filters. Both are safe to use even on sensitive materials.
- Prolonged equipment life – With the regular use of this effective duo, blockages and wear can be prevented and the lifespan of the equipment extended.
- Tested and trusted – The products are developed and carefully tested by Kiilto’s expert RDI team. They are phosphate- and fragrance-free.