Teaming up to succeed
We aim for continuous partnerships. Together with our customers, we want to create new solutions, stronger expertise and successful business in construction, renovation and industrial adhesive applications. Our common goal is a high-quality, sustainable end result that stands the test of time. This goal is served by listening, interacting and sharing our knowledge with customers. Our partnership promise forms part of the expertise in which our customers can trust.
Adhesives must also be suitable for outdoor installations in different weather conditions. Product development progresses faster when you can meet, look at samples together, and talk things through. Kiilto is a strong link in the chain, which helps us to compete abroad.
(Timo Salmenautio, Managing Director of Saltex Oy in Kontakti 2015, p.30)
When Puustelli Group Oy decided to make its kitchens more ecological, it needed an environmentally friendly product for structural gluing. Kiilto helped develop such a product.
(Kontakti 2014,pp. 16–19)
Because we seek long-term partnerships, reliability is a key issue. I think that we've gained a partner that will help us with marketing, training our organisation on the product range, and effectively tackling any problems that crop up.
Ilkka Kurkela, Technical Manager of Design-Talo in Kontakti 2014, pp. 20-21)
Available at all times!
Our nationwide network of contact persons ensures that our customers can reach the right experts without delay. Our regional managers specialise in various fields of construction and industry, and keep actively in touch with local customers. Click here to find your local contact person.
You can always reach a Kiilto representative. We never have to interrupt our work because we can't get hold of a supplier, when we need advice or a site visit.
(Kari Seppänen, Work Manager at Kumoni/Kontakti 2016, pp. 30-31)
100% committed to reliable delivery!
Customers are given a delivery date when they order from us. Our warehouse monitors the agreed dispatch time in real time. Precise deliveries are needed for work to progress smoothly at construction sites and plants. Thanks to our own, local production, we can guarantee 99% reliability for domestic deliveries. If products are ordered before noon, they are shipped in the same afternoon at the latest.
Customer expertise provides mutual benefits
We listen to customer feedback and develop our training programmes on construction, renovation and industrial applications, to ensure that our products are used correctly. Our training events are attended by almost 4,000 customers a year, who come to update their knowledge and skills regarding our products and their use. As well as face-to-face training, we provide convenient online induction via our eKiilto training website. In addition, our free technical and product support services provide professional users and households with advice about our products and working methods.
It's great to see our professional construction and industry customers turn to us for help. Together, we can iron out the bumps and make sure that the customer stays on schedule and budget.
(Jyrki Pajunen, Product Manager, Kiilto Oy/Kontakti 2016, p.20)
We listen to each other!
Our key purpose is to serve customers. During this year and the next, every Kiilto employee will learn about the operations of one Kiilto customer, the environment where our products are used, and the customer's expectations of us. We will also hold short surveys on customer service situations, and give our customers the opportunity to have their say.
By boldly and openly surveying the market together, we can spot gaps, gain fresh ideas and grasp new business opportunities.
(Harri Fagerlund, Managing Director, RaSi ry./Kontakti 2016, p. 21)