Quality, environment and safety

Integrated quality, environmental and safety system

Total quality, where every phase and component of the work process influences the end result, the quality produced and the image perceived by the customer, is the key concept in Kiilto ’s business. The achievement of total quality at Kiilto is monitored through a quality system. The Kiilto quality system received ISO 9001 certification in 1993. It covers product development, manufacturing, marketing, distribution, customer service, storage and materials functions. The quality system describes Kiilto ’s practices at the company, department and work phase level.
It places obligations not only on the entire staff but on raw material
suppliers and sub-contractors too.

The quality system incorporates systematic awareness and management of environmental and safety aspects. The quality system includes an environmental system conforming to ISO 14001,a safety system conforming to BS 8800,an application of European quality award criteria of the European Foundation for Quality Management (EFQM),and the principles of Responsible Care, the environmental, health and safety programme of the chemical industry. All these systems provide Kiilto with framework and tools for the systematic evaluation of the total performance. The principle of systematic improvement is carried out with the help of multiple indicators, audits, evaluations and self assessments based on Quality Award criteria. Customers’ satisfaction is tested by regular customer surveys.

Environmentally friendly products

Kiilto invests in progressive product design with an environmental and safety focus, because it is through its products that the company can best influence future environmental developments. Product development is based on the life-cycle principle; environmental, health and safety impacts are taken into account throughout the production chain, including selection of raw materials and packagings, product manufacturing, storage and transport, and information, guidance and training for the use of the products and for waste disposal. Kiilto also requires its suppliers to commit to quality, environmental and safety matters.

Environmental and safety reporting

Kiilto Oy publishes a responsibility report on actual environmental and safety impacts every third year. Open and print here. Order by mail here. The next report will be published in 2009.

Kiilto’s in-house environmental and safety group supervises how well the systems conform to standards, monitors aspects, impacts and risk assessment to ensure they are up-to-date, checks that training and publicity are sufficient, and whether the content of the social responsibility report needs to be updated.

Members of the group:

Mikko Viljanmaa, R&D Manager, tel. +358 (0)207 710 217
Kari Laakso, Technical Mgr., tel. +358 (0)207 710 320
Armi Mehto, Company Communications, tel. +358 (0)207 710 262
Tuula Lahti, Product Development Manager, attends also to the duties of the Occupational Health and Safety Officer, tel. +358 (0)207 710 287
Reino Kuusela, Production Manager, tel. +358 (0)207 710 247
Jari Leppänen, Manufacture Manager (Dry-Mix Plant), tel. +358 (0)207 710 238
Tiina Niemi, Executive Assistant,  tel. +358 (0)207 710 211

Kiilto Oy’s Safety Manager is Mikko Viljanmaa.

E-mail: firstname.lastname@kiilto.com