Together towards success
Our operations aim for persistent partnership. We want to work together with our customers to create new solutions, stronger expertise and successful business in construction, renovation and industrial adhesive applications. Our joint goal is to reach a high-quality end result that stands the test of time and has been produced in a reliable manner. Listening, interaction and the sharing of knowledge with our customers all serve our common goal. Our partnership promise is part of the expertise that our customers can rely on.
The adhesives must also be suitable for outdoor installations and different weather conditions. Product development progresses faster when you can meet up, look at samples together and talk things through. Kiilto is one of the strong links that allows us to thrive abroad.
- Timo Salmenautio, Managing Director of Saltex Oy in Kontakti 2015
When Puustelli Group Oy decided to make its kitchens more ecological than ever, an environmentally friendly product was needed for structural gluing. Kiilto helped with the development.
- Kontakti 2014
We work together for long-term partnership, which is why reliability is key. I believe we will gain a partner that will help us with marketing and training the organisation with regard to the product family, and can flexibly address any problems that may emerge.
- Ilkka Kurkela, Technical Manager of Design-Talo in Kontakti 2014
We can always be reached!
Our nationwide network of contact persons ensures that our customers can reach the experts best suited to their needs without delay. Our regional managers are specialised in various fields of construction and industry, and are actively in contact with any customers in their areas. The contact person for your area can be found here.
You can always reach a Kiilto representative. The work is not interrupted due to the product supplier being out of reach when advice or a visit to the site is needed.
- Kai Seppänen, Work Manager at Kumoni in Kontakti 2016
No compromises when it comes to reliable deliveries!
When submitting an order to our ordering centre, the customer is provided with the delivery date. Our warehouse monitors the agreed dispatch time in real time. The deliveries must be precisely timed for work to run smoothly at construction sites and in industrial production. Thanks to our own local production, we guarantee 99% reliability for our domestic deliveries. If the products are ordered before noon, they are shipped to the customer in the afternoon, at the latest. Our facilities in Lempäälä ship approximately 270 tonnes of products a day all over the world.
Customer expertise is a mutual benefit
We listen to customer feedback and develop our training programmes on construction, renovation and industrial applications to ensure the appropriate use of our products. Our training events are annually attended by almost 4,000 customers, who come to update their knowledge and skills regarding our products and their use. We provide training both face-to-face and conveniently online on our eKiilto training website. In addition to this, our free technical support and product support services assist professional users and households, respectively, regarding questions related to our products and work methods.
Let's listen to each other!
The most important purpose of our operations is to serve customers. Over the course of this year and the next, every Kiilto employee will learn about the operations of one Kiilto customer, the environment where our products are used and the expectations that the customer has of us. We will also conduct short surveys on various customer service situations and provide our customers with the opportunity to tell us their thoughts.
More on Kiilto partnership philosophy is available in the Kontakti customer magazine.